What does it take to get Copilot working well with finance data? New work led by Shane Lee sheds light on the “invisible labour” often required for AI productivity gains...
We all recognise the marketing discourse around GenAI promising staff empowerment and rapid productivity gains. However, Shane Lee’s work injects a dose of reality, documenting how sociotechnical realities on the ground can introduce ‘friction’ before such gains are realised, requiring various “workarounds” (an established c...
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